Social Media Sharing Image Not Showing Up On Twitter

Technical Q&A

Topic summary

A user reports that their homepage social sharing image fails to display when shared on Twitter, though collection and product page images work correctly. They confirmed the image meets Twitter’s 1200x680 specification.

Current Status:

  • GemPages support tested the homepage and found the image displaying properly on their end
  • They provided a Facebook debugging tool link for troubleshooting

Clarification Needed:

  • The user points out the support team may have tested Facebook sharing instead of Twitter
  • The issue remains specific to Twitter only, not other social platforms

The discussion is ongoing, awaiting further investigation focused specifically on Twitter’s sharing functionality.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

Hello,

We recently noticed that are social media sharing image is not showing up when we share the link on twitter. All collection and product images show when sharing collection and product links, but when sharing the home page (https://www.nukinewellness.com/) the image box is blank. Please see attachment for reference. Additionally, the I’d like to add that the image was double checked to make sure it was within spec. 1200 x 680.

Thank you,

NuKine Wellness Team Member

Screenshot 2023-03-24 at 2.12.24 AM.png
Screenshot 2023-03-24 at 2.12.24 AM.png1306×792 72.5 KB

Screenshot 2023-03-24 at 2.12.41 AM.png
Screenshot 2023-03-24 at 2.12.41 AM.png1066×302 25.9 KB

2

Hello @Wellness2022

I tried sharing the homepage, it’s showing up the image : https://prnt.sc/9TO1gdOd7bss
If it still doesn’t display for you, you try using the below tool to debug : https://developers.facebook.com/tools/debug/

I hope the above is useful to you.
Best regards,
GemPages Support Team

3

Hi Gem,

Thank you for the reply. Correct me if I’m wrong, but that looks like a Facebook share, correct? We’re having issues with it showing up on twitter only.

Thanks.