social media thumbnail images not displaying on instagram dm

Shopify Discussion

Topic summary

A Shopify store owner is experiencing issues with social media thumbnail images not displaying when sharing their website (hyperbagz.com) via Instagram DM, despite proper configuration.

What’s Working:

  • OG image is correctly set up and displays properly in Facebook Sharing Debugger
  • Meta tags are properly configured in the code
  • Product pages now show thumbnails correctly after adding OG images

Current Problem:

  • Homepage still fails to display thumbnail when shared in Instagram DMs
  • Only a generic placeholder appears instead of the intended OG image

Technical Details:

  • The user has verified the OG image file exists and is accessible
  • Code inspection shows correct meta tag implementation
  • SEO image settings appear properly configured in Shopify admin

Status: The issue remains unresolved for the homepage, with no responses or solutions provided yet. The discussion appears to be seeking troubleshooting help for Instagram-specific thumbnail rendering.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hi,

This is my website https://hyperbagz.com/

My website is functional I set up the good SEO image :

the og image works https://hyperbagz.com/cdn/shop/files/final.jpg?v=2

and the thumbnail shows correctly on the facebook sharing debugger ( Facebook Sharing Debugger)

gaelcorboz_0-1745159568252.png
gaelcorboz_0-1745159568252.png1868×1837 305 KB

and on meta tags it’s show too

gaelcorboz_1-1745159630758.png
gaelcorboz_1-1745159630758.png2985×2012 603 KB

the code seems fine

gaelcorboz_2-1745159749131.png
gaelcorboz_2-1745159749131.png1778×1425 277 KB

and when I go on inspect it show the good file too

gaelcorboz_3-1745159848323.png
gaelcorboz_3-1745159848323.png3443×298 74.2 KB

and I put the good image there too

gaelcorboz_4-1745159936873.png
gaelcorboz_4-1745159936873.png1658×992 224 KB

But when I try to share my website by dm on instagram it show this

gaelcorboz_5-1745160005357.png
gaelcorboz_5-1745160005357.png3088×703 49.8 KB

Anyone know what the issue could it be ?

2

gaelcorboz_0-1745197587963.png
gaelcorboz_0-1745197587963.png628×1029 154 KB

I added the og image on my product page so it’s work, but it dosent work on the homepage