Hello,
I’m not able to link my website to any of my Social’s. Instagram/ Meta and Pinterest. I’m unable to add products, whenever I try to create an pin or tag even though it shows on my Shopify app account that its active.
Topic summary
A user is experiencing issues linking their website to Instagram, Meta, and Pinterest through Shopify. They cannot create pins or tags for products, despite having the Shopify app account connected.
Suggested troubleshooting steps:
- Verify all social accounts are properly linked in Shopify’s sales channels section
- Try disconnecting and reconnecting the integrations to refresh authorization
- For Instagram/Meta: Confirm the Facebook account has correct permissions and is set up as a business account (required for product tagging)
- For Pinterest: Check product feed settings to ensure the catalog is pulling correctly from Shopify
- Review any region or currency settings that might affect visibility
Status: The issue remains unresolved, awaiting feedback on whether these steps resolve the connection problems or if specific error messages appear.
Hi SkellyDesigns23,
Heddy from Gameball here.
There might be a few things off behind the scenes.
First, I’d recommend double-checking that your accounts are properly linked within your Shopify dashboard. You’ll want to make sure you’ve connected your Instagram, Meta, and Pinterest accounts in the right sales channels section (you might need to reauthorize the connection). Sometimes disconnecting and reconnecting can resolve small syncing issues.
For Instagram and Meta, make sure your Facebook account has the correct permissions and is set up as a business account, since you won’t be able to tag products without it.
On Pinterest, check your product feed settings to ensure your catalog is being pulled correctly from Shopify. You might also want to double-check any currency or region settings that could be causing issues with visibility.
Let me know how that goes, or if there’s any specific error message you’re seeing!