Social sharing image is blur on mobile

Shopify Discussion

Topic summary

A user is experiencing issues with a social sharing image that appears blurry and cropped on mobile devices, though it displays correctly on desktop. The image only shows on Instagram and not on other platforms like WhatsApp.

Recommended Solution:

  • Use the Shopify-recommended dimensions of 1200 x 628 pixels for social sharing images
  • The original image size was 564 x 215 pixels, which is incorrect

Current Status:

  • The user has already updated the image to the correct 1200 x 628 px dimensions using Canva
  • However, the problem persists even after uploading the properly-sized image
  • The discussion remains open as the user is seeking additional troubleshooting steps to resolve the ongoing blur and cropping issues
Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

I added an image for social sharing. I’m facing some issues regarding this. I’m going to mention them below.

It is only showing on Instagram, not on any other platform like WhatsApp.
Even on Instagram, it shows well for desktops but for mobile, it cuts and looks blurry.

Here is the screenshot

WhatsApp Image 2024-05-02 at 5.12.23 PM.jpeg
WhatsApp Image 2024-05-02 at 5.12.23 PM.jpeg576×1280 50.9 KB

2

Hey @waleed766

This is because the image size which you’re using for Social Sharing Image is not correct, the correct size for Social Sharing Image recommended by Shopify is 1200 x 628 px

If I managed to help you then, don’t forget to Like it and Mark it as Solution!

Best Regards,
Moeed

3

Thank you for getting back @Moeed

I’m already following Shopify documentation. I changed the size by myself from 564 x 215 px to 1200 x 628 px in CANVA could you please let me know what should I do even after after uploading the correct size?