We haven’t had the issue in a while, make sure all your apps are updated
and also you have the latest iOS installed. Then power cycle your iPad.
Hope you find a solution!
Topic summary
Recurring issue where Socket Mobile S700 scans don’t add items to the Shopify POS (Point of Sale) cart at checkout, but will populate the search field. This causes mis-scans (beep without item added), double charges when staff tap twice, missed items, delays, and potential inventory discrepancies.
Troubleshooting tried by multiple stores: updating iOS and Shopify POS, removing/re-adding the scanner in the POS app, factory resets, and power cycling. Fixes are temporary or inconsistent across devices; some iPads affected while others aren’t.
Workarounds: scan into the search bar then tap the item to add, plus manual verification before payment. This is viewed as slow and error-prone; some were asked by support to log item/time/order details for investigation.
Alternatives: a user asked about bypassing supported scanners (e.g., using Wi‑Fi or wired scanners in keyboard mode via iPad hub). No confirmed successes reported in the thread.
Support stance: told users “developers are working on it,” but no official fix or timeline shared.
Most recent update: one participant reports the issue hasn’t occurred lately after ensuring all apps and iOS are current and power cycling the iPad. Status remains mixed/ongoing with no confirmed resolution.