A store owner reported that their SALE badges and crossed-out original prices weren’t displaying on their live site, despite appearing correctly in the theme customizer. Only discounted prices were visible to customers.
Key troubleshooting steps:
Resolution:
The problem was traced to a Shopify setting: Store > Settings > Markets > Preferences > Compare-at price hiding was enabled. Once this setting was turned off, the SALE badges and original prices displayed correctly.
This appears to be a region-specific display setting that was inadvertently hiding promotional pricing elements for certain geographic locations.
Hey, I need your help!
Can not find what I did and how it is happened, but my SALE badge, real price (crossed out) not showing up, instead of that I can see only already price with discount.
Interesting that in Themes customize everything showing up as I would like to see, but on real site is not!
Help me please!
here is my address: https://vip-a.shop/
Also here are screenshots
Hey @vip-a ,
It is showing up for me, did you manage to fix it?
Nop … Strange! for me everything is still the same! Also just checked on mobile no SALE badges 
That’s odd. Can you try in incognito mode? Different browser, or extreme case, different desktop?
I did, I tried on Safari, Firefox, Chrome both modes on Mac OS, also tried
on Windows OS browsers and mobile.
Non of them showed me SALE badge and crossed out real price!
Hey @vip-a ,
I kinda found it I guess. I basically put myself on a VPN under Germany and suddenly the badges disappeared. But that is just so weird. Probably affects any EU country. I didn’t really test all that. You can try putting yourself somewhere out of Europe in a VPN and try it for yourself.
Edit: Can you check if this setting is enabled on your store!
It’s in Online Store > Settings > Markets > Preferences > Compare-at price hiding
Troubleshooting on the fly!
You are my star! That was the problem! I switched that Compare-at price hiding off and now everything is file! Thank you very much!
Glad it worked!
