Issue: Products display a “Sold Out” badge on the storefront despite inventory being present in Shopify. The store owner confirms inventory and relevant checkboxes are correctly set. Theme in use: Ella.
Context: The problem occurs when pushing products to the store; inventory shows correctly in the admin but not on the live site.
Support interaction: A responder requested a product link to inspect the issue directly. The store owner noted the store isn’t open yet, so no public link is available.
Proposed next step: The responder asked for a collaborator invitation (granting temporary staff access) to investigate internally since the site isn’t public.
Status: Unresolved/ongoing. No diagnostic findings or fixes yet; progress depends on granting collaborator access.
Open questions: Whether the issue stems from theme logic (Ella) or a configuration/inventory publishing setting.
Good Morning!
When pushing products to my store, it shows the inventory in my inventory, however on the website it is showing as Sold Out. I’ve checked the inventory and the check boxes, and they are all correct, however the badge continues to be there. Does anyone have a similar issue? Using Ella theme.
Hi @JKElite ,
Please send me the product link, I will check it for you
The store isnt open yet.
Hi @JKElite ,
So it is really hard to check it, can I send you a collaborator invitation?