*SOLVED*Only 17 out of 116 products showing after import

Technical Q&A

Topic summary

Issue: After importing a CSV with 116 products, only 17 appeared in the catalog.

Observed pattern:

  • Successful entries were specific line numbers (e.g., 65, 68, 69, 72, 73, 76–79, 82–84, 88, 91, 92, 94, 96).
  • In multiple cases, 100ml and 250ml versions imported, but the 500ml version did not (e.g., AQUATAN-100ML/250ML succeeded; AQUATAN-500ML failed; same for FLORENA 100ML/250ML vs 500ML).
  • The poster suspected the “handle” (product identifier string in the CSV) being too similar might be the cause.

Resolution (marked solved):

  • Root cause was not handle similarity. The issue was that product images could not be downloaded during import, which prevented most products from showing.

Outcome:

  • Once the image download issue was addressed, the problem was resolved.
  • No further action items or open questions noted.

Notes:

  • A CSV was attached, but the key fix related to image accessibility rather than CSV formatting.
Summarized with AI on February 17. AI used: gpt-5.
1

-SOLVED- The issue was with the images, they could not be downloaded.
Hello everyone!

I have been uploading a csv file (which I included in this post) but only 17 out of the 116 products eventually show up. I can’t find a difference between recently uploaded cvs files and this one.
The products that do show up are on the following lines:
65, 68, 69, 72, 73, 76, 77, 78, 79, 82, 83, 84, 88, 91, 92, 94, 96.

Could it be that the handle is too similar?

For example; on line 68 and 69 the handle is AQUATAN-100ML and AQUATAN-250ML. The 500ml on line 70 does not show up, the handle being AQUATAN-500ML.
Another would be on line 91 and 92, these are FLORENA-100ML and FLORENA-250ML. The 500ml on line 93 does not show up, the handle being FLORENA-500ML.
Seeing this happens more often, I thought it could be related.

If anyone has any idea, please let me know.

Thanks in advance!

Nick.

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