Hi, I’m running into an issue with the Shopify application I support. We are trying to pull archived orders that were imported into Shopify in November 2020 for a store we are authorized with, but most of their imported orders are not being returned on the Orders API. We are specifying the status=a…

Hey @grantMD , Can I ask for an x-request-id from the headers of your most recent interaction that resulted in this issue? I can take a look on our side to see what might be happening here. Best,

I was able to get this resolved on our side, thanks!

Hi, I have the same issue. I have imported orders using Matrixify but cannot see them when calling the orders endpoint. How did you resolve this? I can see order only calling single order by follow endpont: https://Shopify_token/admin/api/2020-10/orders/order_id.json Thanks

Hello Ieva, I found the issue, imported orders has ‘created_at’ date with import timestamp , so cannot search with created_at. Purchase date is marked by ‘processed at’ key.

Some Archived Imported Orders Not Returned from Orders API

Retired Boards Appdev Fulfillment Api

Ieva October 4, 2024, 1:30pm 5

Hi @Webudibox !

Ieva here from Matrixify.

We can help look into this for you, however, to do so, could you please reach out to our support directly?

Many thanks!

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Some Archived Imported Orders Not Returned from Orders API

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