Some filter values are not showing

Shopify Discussion

Topic summary

A merchant selling car accessories for ~400 vehicle models is experiencing inconsistent filter behavior in their Shopify store. They’ve set up four product filters (Car Make, Car Model, Model Variant, Generation) using the Search & Discovery app.

The Problem:

  • Some filter values fail to display on the storefront despite being properly configured in product data
  • Example: Dacia Duster filters work correctly, but Dacia Sandero only shows “Car Make”—the other three filters are missing
  • No consistent pattern; some products missing one or two values, others missing all
  • A screenshot confirms the issue visually

Suggested Troubleshooting Steps:

  • Verify tags/metafields are properly assigned to products
  • Check Search & Discovery app settings to ensure missing values are included
  • Confirm variant-level filter values (if applicable)
  • Review collection filtering rules
  • Delete and re-add filters
  • Re-sync the search index
  • Test on a different theme to isolate the issue

Status: The discussion remains open with no confirmed resolution yet.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I sell a car accessory for around 400 cars and each car model has it’s own listing. I’m trying to set up filters to make it easier for a customer to select their car model. There are four filters: “Car Make”, “Car Model”, “Model Variant” and “Generation”.

For the most part, the filters work perfectly however some values under each of the filters just don’t show up on the website when using the filters. For example, we make our accessory for two models of Dacia, the Dacia Duster and the Dacia Sandero. All of the filters and values work perfectly for the Duster however only the “Car Make” filter works for the Sandero. The “Car Model”, “Model Variant” and “Generation” values for the Sandero do not show up in the filter. (See attached screenshot)

Screenshot 2025-03-06 141150.png
Screenshot 2025-03-06 141150.png1219×668 139 KB

There are also a number of other products where certain filter values are not showing up. There doesn’t seem to be a consistent pattern. For some products it could be one or two values that aren’t showing whilst for others it’s all of them.

The filters were created using the search and discovery app and the Sandero product has all the filter values for each field.

2

Hi

Hope this will help

  • Make sure that Car Model, Model Variant & Generation values are properly assigned as tags or metafields
  • At Search & Discovery App check if the missing values are included in the filter settings.
  • If your product has variants make sure each variant includes the correct filter values.
  • Check Collection Filtering Rules all ok or not
  • Try deleting and re-adding filters again
  • Re-Sync Search Index
  • Test Filters on Another Theme