Hi, @leadermood . Thanks for reaching out! I’ve moved your original post to start a new thread here, since it wasn’t directly related to the previous topic.
I’m happy to help you get the assistance you need to resolve this. We’ll need to access your account in order to look further into it, and to get your documents verified. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
Since this is the next step, I’ve marked this reply as the solution for the benefit of others who may discover this topic. If I can help with anything else, please just let me know.