Issue: A Shopify collection shows 58 products in the admin but only 14 on the front‑end preview. All products share identical settings (active, available in the UK, same product type, same collection).
Recent observation: Enabling sorting and applying the “in stock” filter displays all 58 products, even though none are out of stock. This suggests the storefront renders differently unless filtered.
Context: Screenshots contrast the backend product count with the preview showing fewer items; images are central to illustrating the discrepancy.
Assistance offered: A community member requested collaborator access to investigate, asking for the store URL and collaborator code.
Next steps: The store owner asked how to grant access; a video tutorial link was provided on setting up collaborator access.
Status: Unresolved. Awaiting the store owner to provide collaborator access for deeper troubleshooting. No confirmed cause or fix yet.
Key terms:
Hi,
I’m still building my store, but was hoping to launch soon. I’ve just realised that there seems to be a glitch in one of the collections - the collection has 58 products in it, all with identical settings (all active, available in the UK, same product type, same collection) but the 58 only show the back end. As soon as I preview, the page says “14 products” despite there being more than 14 visible.
Anyone have any suggestions as to what’s going on? Thanks
Ok to add to the weirdness, I enabled sorting, and now if I filter by “in stock” (there are no out of stock items) it shows all 58. This is so frustrating…
Welcome to shopify community.
Can you give me access to the store? so I can take a look what is the problem.
Thank you
Thanks, how do I do that? I’m new to the forum!
Please watch this video. He explains in the video. You have to give me store URL and collaborator code. Thank you
https://www.youtube.com/watch?v=CgktAnb7GlQ
