Hi. How can I contact the merchant for an order cancellation? Someone ordered an item and hacked and used my mothers TNG account to pay for an item purchase. Can somebody help me how to refund the money paid for it?
Topic summary
Reported issue: An unauthorized Shopify purchase was allegedly made using the poster’s mother’s TNG account (used as the payment method), suggesting the account was hacked.
Assistance requested: Guidance on how to contact the merchant to cancel the order and how to secure a refund for the amount paid.
Information provided: No order details, merchant contact information, or transaction specifics were included in the post.
Status/outcome: No responses or actions are recorded; there is no confirmation of merchant contact, cancellation, or refund. The discussion remains unresolved, with key unanswered questions on the proper channel to reach the merchant and the steps to initiate a refund for an unauthorized charge.