Someone's store got taken down and lost money from fake purchase

Technical Q&A
1

I bought something sometime in July from a online store named York (web: www.yorkessentials.com email: essentialshophelp@gmail.com), but it never came due to the store being unavailable after some time, I’m assuming it got taken down or the store owner closed when they got a purchase. I’ve emailed them, as listed above, and never got a repines from them. I check the Wayback Machine (a website that lets users view older versions of specific websites) and my listing was there.

This is very frustrating, alongside the lack of support on this website and having to pay for a store you don’t need just to get live support from I’m assuming an actual person.

Either way, I spent $20-$25 on an item, only for it to say “its being shipped in 5-7 business days” on the Shop App, for 2 MONTHS, and never arrive. I know live at a different location, and it’s pointless for it to get delivered there anyways. I just want a refund somehow. Is this possible?

2

Hi @jacobearnhalt ,

Thank you for reaching out to the Community.

I definitely understand where you’re coming from regarding an order that you placed online and would be happy to share some insight on how we can help.

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I’d encourage you to check out our Order FAQ Page for more information on how to proceed.

If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved.

Please let me know if you have any other concerns.

3

Thank you for this thorough explanation and guidance, I’ll contact my bank and see what I can do.

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