Something is very wrong with our pricing

[Molinoglass]

I am tearing my hair out trying to figure this out.

The pricing we have entered on the backend is not the same as the pricing that is show on the front end.

I have created examples to demonstrate what I mean

Example 1: Product with two variants. I have setup one variant to have a price and a compare-at price

On the Front End this should show the price as US$159.95 and the original price as $179.95
However, on the front end it shows the price as $175.95 and the original price as $197.95
Where is it getting these values from?!?!!?

The other variant I set to a price of $175.95 with no Compare-At Price

On the Front end this one shows as US$193.55

Where is it getting that number from !?!?!?

We are based in Canada but we want ALL Prices to be in US$

We are using Dawn theme and I’ve uninstalled all plugins that might affect pricing.

I hope someone can help!

[Shadab_dev]

This is unusual particularly with a theme as common as dawn. This could probably be a temporary issue.

I am not sure about this since I am more of a developer than someone who is good setting up these manual stuffs but might be that taxes are getting included in the price if you are charging tax from customers. Please check that from the backend or from the customizer.

If the issue still persist this could be due to a bug in the code which is as I told you unusual, this will need looking up at code in the theme code editor.

Please reach out via mail for a convenient conversation and solution.

Thanks

Shadab Ali

[Molinoglass]

Thanks for your reply.

We do not charge any tax on any products, so it isn’t that.

It isn’t a temporary issue, it has been a problem for many months… I just haven’t had time to investigate.

Thanks

Sean

[NovakNorth906]

Hi @Molinoglass ! Have you checked the pricing in other themes? I am wondering if this is specific to certain theme in your theme library. If the pricing is only incorrect in the theme you’re working there could be an issue with the code for the pricing element in the theme files. Has there been any custom code modification to the theme files of the theme you’re working in?

[Finer]

@Molinoglass did you check market-based prices? Seems like there is a 10% surcharge on all products.

If you go to Settings → Market → Select your Market → Products and Pricing, you could check if there is something setup as price adjustment.

[Shadab_dev]

@Finer 's opinion looks the one pretty much it. Please check on that. If that’s not the case then probably there’s some bug in the code which i believe should not be the case if you have never modified any code/

[Molinoglass]

Thank you! That was the issue with the pricing.