Hi everyone, I have been having issues. My shop has been unavailable for over a week now and I have no idea what happened. When you go to the shop the following messages show up: “Something went wrong. This store is unavailable”
I tried to contact support I sent a lot of mail but no one can help me “very bad support and not expert with technical issues”
Hi, @elhabib .
Thanks for sharing your question in the Shopify community.
I understand that you’ve made attempts to contact our support team regarding your store being unavailable. I truly understand the importance of having this issue resolved and I’d like to guide you in the right direction.
In order for our team to look into this account-specific issue, I encourage you to reply directly to your existing support ticket. The reason is, the support advisor you’ve communicated with previously will already be aware of the issue you’ve shared regarding your store and you won’t have to create a new support ticket.
Through our community forums, we do not have the tools to authenticate your account, so account-specific questions are best supported through the Shopify Help Center or your existing ticket.
Please let us know if you have additional questions.