Issue: Customers selecting Venmo (via PayPal) at Shopify checkout are prompted to scan a QR code, but after scanning on the Venmo app they see “Something went wrong” with only a Cancel purchase option, preventing payment completion.
Context: The QR code is scanned from a desktop checkout screen to the customer’s phone. The merchant reports the PayPal/Venmo setup appears correct. Another merchant confirms experiencing the same behavior.
Evidence: Screenshots of the desktop QR prompt and the Venmo app error are included. A store link was shared for testing.
Official guidance: A Shopify staff member did not provide a public fix and advised contacting Shopify’s Authenticated Support via the Help Center for investigation and resolution.
Status: Unresolved in-thread. No workaround or root cause identified. Next step is account-specific troubleshooting with Support, ideally providing screenshots, error details, and store URL.
Hey there, I’m trying to allow my customers to pay via venmo and I have it linked to my Paypal and seems set up correctly, but when it asks the customer to scan the QR code at check out I get a “something went wrong” [cancel purchase button] notification with no way to accept payment. Has anyone else gotten/fixed this?
scan off computer goes to app on phone:
store benchclearers.com if want to test it.
Did you ever find a solution to this? I’m experiencing it as well.
Hi there, @sammythejay . Thanks for taking the time to reach out to the Shopify Community and following up on this older thread regarding your issue! I recommend that you reach out to our Authenticated Support Team via our Help Center so we can get you authenticated and look into this issue with you, and find a resolution!
