Something Went Wrong, Your Store Couldn't Be Created. Try Again In A Few Minutes

Shopify Discussion
1

Keep getting this error message after waiting more than 20 minutes. My email address is verified.

1 Like
2

Usually, that is a common issue when the email has not yet been verified.
Consider reaching out to the merchant team directly, they can look into it
https://help.shopify.com/en/questions#/contact/chat

3

I verified my email before starting to create the store. And I can’t even take a support, because I need to have a store to chat…

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4

I verified email before the starting to create the store. I can’t chat with merchant team because I need to have a store to do it!

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5

Hey, @Valeri92 !

From what you have described, it sounds like you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to create a store after each step to see if any of these resolve the problem.

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

Feel free to update me with the outcome of the troubleshooting by responding here. If it doesn’t get resolved, I’ll be happy to investigate further. If you would prefer to speak to our support team for further assistance via live support, you may visit https://bit.ly/3cJkx8V to create a support ticket. You can select the Continue without logging in option to speak to a support advisor without needing to log into a store.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

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