Something Worng? Facebook&Instagram sales channel

Shopify Apps
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Topic summary

A user is experiencing persistent errors when trying to open and connect the Facebook & Instagram sales channel to their Shopify store. The error has been occurring since the previous day, preventing access to the app.

Support Response:

  • A community moderator confirmed they’re addressing the Facebook & Instagram app connection issue
  • Requested clarification on whether the official Facebook & Instagram app from the Shopify App Store is being used
  • Recommended contacting the app developer directly through the Shopify App Store by selecting Support > Send A Message
  • Noted that the app developer can investigate the specific error and provide targeted guidance

Status: The issue remains unresolved and requires direct developer support for troubleshooting.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
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I have tried many times since yesterday, but I still can’t open it and display an error, Can you help me?

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Hi @Sophia02 ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with connecting Facebook and Instagram to the shop, to ensure this gets resolved. To confirm I’m fully understanding, is the app Facebook & Instagram from the Shopify App Store being used?

If so, you will want to connect with the app developer directly for further assistance with the third-party app. They will be able to take a closer look into the error and provide guidance on how to resolve. To get in contact with an app developer, you can head to the Shopify App Store and select Support > Send A Message.

Please let me know if you have any other questions or concerns.