Sometimes pages is not reload properly at time of intial open of the site

Shopify Discussion

Topic summary

A developer reports intermittent loading/refresh issues on a Shopify brands page (https://sg.boardinggate.com.sg/pages/brands). The problem occurs randomly despite thorough debugging, with an attached screenshot showing the reload issue.

Troubleshooting suggestions provided:

  • Verify internet connection stability and Shopify service status
  • Clear browser cache/cookies and try incognito mode or different browsers
  • Check domain name settings and ensure proper DNS configuration
  • Update browser to latest version
  • Test for app conflicts by temporarily disabling recently installed/updated apps
  • Review theme code using Shopify Theme Inspector for liquid code errors or long render times
  • Contact Shopify Support if issue persists

Current status: One responder tested the page across multiple browsers with throttled internet speeds and could not reproduce the error, requesting the original poster confirm whether the issue still appears on their end. The problem remains unresolved pending further testing.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I’m facing an issue where this particular page sometimes doesn’t load or refresh properly. I’ve thoroughly checked and debugged everything, but the problem still occurs intermittently. It seems to affect the page randomly. on this brands page has issue regarding reload. Has anyone experienced something similar or can anyone help me figure this out? Any guidance would be appreciated. Thank you!

url : https://sg.boardinggate.com.sg/pages/brands
Reload issue image :

Devcodes_0-1751347295729.png
Devcodes_0-1751347295729.png1551×770 19.6 KB

1 Like
2

@Devcodes

Here’s a more detailed breakdown of potential solutions:

  1. Check your internet connection:
  • Ensure your internet is working by visiting other websites.
  • If your connection is unstable, try troubleshooting your internet connection or using a different network.
  1. Verify Shopify Status:
  • Visit the Shopify Status page to see if there are any reported issues.
  • Check for updates and announcements related to any ongoing problems.
  1. Clear Browser Cache and Cookies:
  • Clearing your browser’s cache and cookies can resolve loading issues caused by stored data.
  • Try loading the website again after clearing your cache and cookies.
  1. Check Domain Name Settings:

  • Ensure your domain name is correctly pointing to your Shopify store.

  • Verify your domain settings within your Shopify admin panel.

  1. Try a Different Browser or Incognito Mode:
  • Load the website in a different browser (e.g., Chrome, Firefox, Safari) to see if the issue is browser-specific.
  • Use incognito or private browsing mode to rule out browser extensions and cached data as potential causes.
  1. Update Your Browser:
  • Make sure your web browser is updated to the latest version.
  • Outdated browsers can sometimes cause compatibility issues.
  1. Contact Shopify Support:

  • If the problem persists, Shopify’s support team can provide more specialized assistance.

  • Provide them with details about the issue, including any error messages you’re seeing.

  1. Check for App Conflicts:
  • If you’ve recently installed or updated any apps, they might be causing conflicts.
  • Temporarily disable apps to see if the issue is resolved.
  1. Review Theme Code (Advanced):
  • If you’re comfortable with code, you can use the Shopify Theme Inspector to identify any potential issues with your theme’s liquid code.
  • Long render times or errors in the code can sometimes cause loading problems.
3

Hi @Devcodes ,

Can you please check on the incognito browser? I have checked by re-loading multiple browsers and by slowing down internet speed and confirmed that there is no error appearing.

Can you please check on your side and confirm if the error is still appearing?