Hi, @andrecarajeleas
We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center to create a support request. Since you’re having trouble accessing your account, you will need to select the option to not log in in order to proceed.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.
Thanks!