"Source of truth" error when uploading/uploading products with many variants

Retired Boards Appdev Graphql Basics And Troubleshooting
1

I have been encountering a strange error when uploading or updating products that have a larger number for variants, say 35 or above, specifically when uploading the image for each variant. The response to the JSON I send up is an HTML response. Has anyone else encountered this?


  
    
    
    
    
    
  
  
    
      

        

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When contacting support, an agent suggested it could be that I have hit the variation upload limit per day (of 1000). I have ruled that out as I have uploaded under 20 products today, with ~5 variants each. Seeing as the response isn’t the most descriptive, does anyone have any ideas? Absolutely no problems on product listings with fewer variants.

2 Likes
2

Any idea what the returned http statuscode is? I’m pretty certain it must be in the 500 range.

Cheers,

Gary

3

Hi There,

Just wanted to check back with you to see if you had any more information.. Interestingly enough I got this same error 2x times today.

Cheers,

Gary

4

I had to get around it by uploading my images differently, namely uploading way less images. I don’t know what the http statuscode is but it really seems like it’s timing out. It’d be nice if it said so, huh?

5

Hi @anniebaile :waving_hand:

It’s a little unclear whether you’re using Admin API to upload products (with variants/images) from your post. For large imports, we recommend using a bulk mutation with the productCreate mutation. We have a great workshop here that walks through the bulk mutation process, step by step. The inputs would be formatted similar to the below example:

{
    "input": {
        "title": "foo",
        "images": [
            {
                "altText": "img1",
                "src": "https://upload.wikimedia.org/wikipedia/commons/e/e2/Sunflower_Everywhere.jpg"
            },
            {
                "altText": "img2",
                "src": "https://upload.wikimedia.org/wikipedia/commons/6/60/Beach_morning_glory_%287374292158%29.jpg"
            }
        ],
        "options": ["bar"],
        "variants": [
            {
                "price": "111",
                "options": ["1"],
                "imageSrc":"https://upload.wikimedia.org/wikipedia/commons/e/e2/Sunflower_Everywhere.jpg"
            },
            {
                "price": "222",
                "options": ["2"],
                "imageSrc": "https://upload.wikimedia.org/wikipedia/commons/6/60/Beach_morning_glory_%287374292158%29.jpg"
            }
        ]
    }
}

Hope that helps!

@Umiko