hi
there is an update of shopify backend and due to that i am seeing in backend some special characters but this is coming only in “online store” section other than that all is ok
can anyone help pls
here it is fine…
thank you.
Hi, @vinods .
Thank you for reaching out and bringing this to our attention.
There are quite a few platform updates scheduled for today based on the Shopify Changelog, which may be contributing to the issue. However, as there doesn’t seem to be any changes intended for the Online Store section in the admin, this issue appears to be more of a glitch. As such, we’d recommend trying to refresh the page or clear the browser’s caches & cookies - you can also check if this issue continues to persists using a different device or browser.
That being said, if the issue continues to persist, then it looks like we’ll need to access your account in order to resolve this issue. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chat. Please visit the Shopify Help Center and login to your account to create a support request.
Can you provide an update whether the issue is persisting on your end? Or, was the issue able to resolve itself?
Hi @Elias
The issue is only in ONLINE STORE section and all the other sections are fine.
I cleared cache and cookies too.
I also checked in Chrome private browser see below
this section is fine
Hey, @vinods .
Thank you for following up and trying the troubleshooting suggestions.
I’m unable to access your account to get a closer look at the issue, so I’d recommend getting in touch with our live support team via the Shopify Help Center. From there, we can authenticate your account and loop in our Technical team to further investigate this issue.
Feel free to keep me posted on this thread!