Spinning wheel when customers add to cart

Shopify Discussion

Topic summary

Users are experiencing inconsistent add-to-cart functionality where some products add instantly while others display a spinning wheel that either takes minutes to complete or never finishes loading.

Key Issues:

  • Behavior varies by product variant and item
  • When the cart is clicked or page refreshed, items sometimes appear despite the spinning wheel
  • Some customers may not know to try refreshing, leading to abandoned carts
  • One user reports the spinning wheel appears with every product they try to add

Status:

  • This appears to be a recurring problem with no documented solution from previous discussions
  • The issue remains unresolved and is actively affecting multiple stores
Summarized with AI on November 25. AI used: claude-sonnet-4-5-20250929.
1

Hello,

Some items in my store add to cart instantly as they are suppose to, while other variants of that item or other items in general will have the spinning wheel appear and won’t update or literally takes minutes to update. If you click the cart or refresh, sometimes the cart updates with the item, sometimes it does not, but some customers don’t know to try this. Is there a solution to this problem as I have see it asked in the past and saw no solution.

Thank you in advance,

site URL: https://cartoonsaturdays.com/

2

Just pushing this back to the top because we are having the same issue. We are finding the issue with every product we add to the cart. It just sits there spinning forever.