Splitting shipping labels for large orders

Payments + Shipping & Fulfilment

Topic summary

Main issue: How to ship a single order in multiple boxes and ensure customers are charged the correct shipping.

Key guidance provided:

  • Split the fulfillment and purchase separate shipping labels for the same order. Relevant docs were shared (Split/Merge a fulfillment), with an image showing where to find the “…” menu to split.
  • To charge accurately at checkout, enable carrier-calculated rates and add accurate product weights. Review saved packages, note the default package is used for rate calculations and label purchases, and use markups/discounts to align costs. Run test carts to validate outcomes.

Confusion/points of friction:

  • Some users couldn’t access earlier links or find the screenshot. Later links were said to work, but no step-by-step text was posted in-thread.
  • A user couldn’t find the “…” button to split. Support clarified the option appears when splitting a line item (e.g., more than one of the same product) and requested a screenshot from the user; a support screenshot was provided.

Status:

  • Partial resolution. Guidance and an image were provided, but no in-thread, step-by-step instructions. The discussion remains open pending user confirmation. Images/screenshots are central to understanding the UI steps.
Summarized with AI on December 29. AI used: gpt-5.
2

Hello, @CookieTiam .

Thank you for reaching out and posting this question!

You can split the fulfillment of an order by purchasing separate shipping labels, and you can see a screenshot on how that works right over here: Shipping labels single order with multiple boxes. However, if you want to automatically capture the correct amount, then I’d recommend setting up carrier calculated shipping rates and adding weights to all of your products.

That being said, you can also review the saved packages for your store and/or mark up or discount a calculated rate to account for any cost differences between your shipping labels and the shipping rates (paid by your customers). It’s important to note that the default package is used for the calculation of shipping rates in the checkout as well as when you purchase shipping labels on Shopify, so performing some test carts might help with the considerations for your shipping rates.

I’d love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan prepared for your store?