When I follow these directions there is no “…” button to select. I cannot find where to split an order anywhere. Please update this thread again with accurate information and maybe even step by step screenshots. This shouldn’t be so hard.
Topic summary
Main issue: How to ship a single order in multiple boxes and ensure customers are charged the correct shipping.
Key guidance provided:
- Split the fulfillment and purchase separate shipping labels for the same order. Relevant docs were shared (Split/Merge a fulfillment), with an image showing where to find the “…” menu to split.
- To charge accurately at checkout, enable carrier-calculated rates and add accurate product weights. Review saved packages, note the default package is used for rate calculations and label purchases, and use markups/discounts to align costs. Run test carts to validate outcomes.
Confusion/points of friction:
- Some users couldn’t access earlier links or find the screenshot. Later links were said to work, but no step-by-step text was posted in-thread.
- A user couldn’t find the “…” button to split. Support clarified the option appears when splitting a line item (e.g., more than one of the same product) and requested a screenshot from the user; a support screenshot was provided.
Status:
- Partial resolution. Guidance and an image were provided, but no in-thread, step-by-step instructions. The discussion remains open pending user confirmation. Images/screenshots are central to understanding the UI steps.