Spocket keeps charging me despite my having canceling my membership last October. I have now spent more than a week trying to get spocket to stop, but spocket refuses to refund charges as they claim they can’t find them on their side -despite my sending them my bank statements which clearly show the charges. To make matters worse, as I was trying to stop these charges, another Spocket charge came through. This is unaceptable and fraudulent.
Topic summary
Multiple users report unauthorized recurring charges from Spocket (a Shopify app) continuing months after canceling their subscriptions.
Primary Issue:
- Spocket continues billing despite cancellations made 6-12 months prior
- Company claims they cannot locate the charges on their system, even when provided bank statements as proof
- New charges continue appearing while users attempt to resolve the issue
User Frustrations:
- Lack of responsive customer support from Spocket
- Refund requests denied or ignored
- One user seeking refund for 11 months of unauthorized charges
Suggested Resolution Steps:
- Contact bank provider to dispute charges and verify payment processing
- Reach out to Shopify support team for assistance
- Compile complete billing history showing all unauthorized charges
- Maintain documentation of all communication attempts
Status: Unresolved. Users are seeking guidance on proper escalation channels and refund procedures.
Hi @Lorihpwd !
Since this is a billing issue, I highly suggest that you reach out to your bank provider to repost this issue as Spocket is claiming that they do not see the charges on their side. Try to check with them if the payment did go through, and also Shopify support team if they can do something on their side. Gather all of your billing history indicating the charges that Spocket made and keep an open communication with them regarding these charges.
I have all the receipts from being charged for months. Where/ who do I send them to??
Spocket is a worse.Inspite of cancelling my subscrption they charged me annually.I have been trying to camtact spocket team/chat but they are not responding me well.Why they deduct money inspire of cancellation.I have requested them to at least refund me 11 months fee but not refundung me.