Hi @Lorihpwd !
Since this is a billing issue, I highly suggest that you reach out to your bank provider to repost this issue as Spocket is claiming that they do not see the charges on their side. Try to check with them if the payment did go through, and also Shopify support team if they can do something on their side. Gather all of your billing history indicating the charges that Spocket made and keep an open communication with them regarding these charges.