Payments were placed on hold after a request to update business details. The merchant says they have a U.S. EIN (Employer Identification Number) and registered business, but no SSN (Social Security Number), and the verification form won’t accept the submission. They also receive a message that the EIN and business name don’t match.
Support explains they can’t authenticate or access account specifics via the public forum due to sensitive information. They direct the merchant to contact Shopify’s live support through the Help Center to verify store ownership and review the account details.
Key points:
Hello,
I provided all required details like EIN and Business name at time of store opening and the payments were working, but i got mail regarding payments are on hold and update business details, and again i filled all details, I have EIN and Business registered in USA but i am not having SSN, so the form is not accepted while filling details. I am putting EIN and Business name correctly but it is being told that they don’t match. Kindly guide to resolve the issue.
Hey @Jigs .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is helpful! In order for us to take a further look into your Shopify to assist, we will need to verify you as the store owner. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to speak with our live support about the situation. You can get in direct contact with a Support Advisor by navigating to our Help Center.
Let me know if you have any questions.