Thanks. The most shocking was the way it was handled by Shopify. I uploaded about 50 screen shoots to show them the harassment and the correspondence between myself and SLASHCART and they never responded.
I had documented EVERYTHING. From screen recordings to screen shots, to messages between SLASHCART and myself.
After selling on Shopify for 8 years, you’d think they’d have handled it differently.
Most appalling was my customers reaching out wondering why they were being harassed. I documented that too and sent to Shopify. SLASHCART still is listed as a Shopify expert. Mind boggling.
Topic summary
A Shopify store owner warns against hiring SLASHCART (run by Muhammad Usman, also known as “Sam”), a Shopify-endorsed Expert. The complaint centers on two main issues:
Primary Issues:
- Failed to complete paid work as agreed
- Illegally provided a “bootlegged” paid theme claiming it was free, resulting in the store owner being forced to pay the actual developer
Resolution Attempts:
- The complainant documented extensive evidence (50+ screenshots, screen recordings, messages) showing harassment and misconduct
- Submitted all documentation to Shopify but received no response
- Eventually recovered payment through a bank chargeback after several months
Ongoing Concerns:
- SLASHCART remains listed as a Shopify Expert despite the complaints
- Another victim recently contacted the original poster reporting similar experience: paid money, received no work, and was ghosted
- Harassment extended to the store owner’s customers
Advice Given:
- Never pay experts before work is completed
- Consider posting reviews on Google Reviews, TrustPilot, and Clutch to warn others
The discussion remains unresolved regarding Shopify’s vetting process for endorsed experts.