Hi, @GimboSlice . Thank you for sharing all of this. I can definitely pass along your feedback. Also, for clarity, Shopify does have support and you can get in touch with our support team at any time through the Help Center here. Our support team is happy to assist with any questions you have about your account. If your question or problem requires more support beyond what our support team is able to offer, we also have an escalated support team that works specifically with Shopify Capital questions. While you can’t get in touch with this team directly, they are there for issues that require it.
Topic summary
A user strongly advises against using Shopify Balance and Banking Solutions, citing inadequate support. They claim regular support staff cannot properly assist with banking-related issues, requests don’t get processed, and users are left without recourse.
Shopify’s Response:
- Confirms support is available through their Help Center
- Notes an escalated support team specifically handles Shopify Capital questions
- States this specialized team addresses issues requiring support beyond what general support can provide
Status: The complaint remains unresolved, with the user maintaining their warning while Shopify defends their support structure.