Stocky import to Bill Pay

Topic summary

Dropship purchase orders (POs) from Stocky fail to import into Bill Pay, displaying the date December 31, 1969. Regular POs (ship-to-store) import correctly.

Context and symptom details:

  • The 12/31/1969 date suggests a default/epoch timestamp used when a date field isn’t set.
  • An intermittent fix appeared briefly, but the problem returned.
  • Noted clue: dropship POs lack a “Generated Date,” which may be causing the bad date and failed import.

Suggested troubleshooting/workarounds:

  • Review PO settings to ensure dropship POs record all required dates/fields.
  • Update or reinstall any third‑party integrations involved (Stocky, Bill Pay/Melio, dropshipping apps) in case a recent bug fix applies.
  • Manually adjust dates or manually import affected POs as a temporary measure.
  • Escalate with Shopify support for higher‑tier technical assistance and to confirm whether a known bug exists.

Current status:

  • Issue remains unresolved and recurring for dropship POs.
  • Key open item: confirm root cause (missing “Generated Date” on dropship POs) and deploy a permanent fix across the Shopify/Stocky/Melio integration.
Summarized with AI on December 21. AI used: gpt-5.

Spoke too soon. Dates are back to 12/31/69 again. The only thing I notice is that dropship POs don’t have a Generated Date. ???