Stocky item showing negative quantity, Shopify lists as noninventory item

Shopify Discussion

Topic summary

Issue: Stocky (Shopify’s inventory management app) shows negative quantities for products that are set to “do not track inventory” (non-inventory) in Shopify.

Details:

  • Primary poster suspects items were recently switched from tracked to non-inventory, causing Stocky to stop syncing and leaving a negative balance in Stocky.
  • Questions raised: why Stocky is still tracking these items, how to reconcile/remove the negative balance in Stocky without impacting Shopify, and what best practice is for such status changes.
  • Another participant reports the same problem and requests an official response from Stocky.

Key terms:

  • “Do not track inventory”: Shopify setting where stock levels aren’t tracked.
  • Stocky: Shopify app used for purchase orders and inventory forecasting/management.

Status:

  • No solution or official guidance provided yet; the thread is open and awaiting a response from Stocky/support with safe reconciliation steps and resync behavior after toggling inventory tracking.
Summarized with AI on January 15. AI used: gpt-5.
1

When I am reviewing our inventory counts, some items that are listed as “do not track inventory” in Shopify seem to have negative quantities in Stocky.

Do you know why it is tracking this item, and what we do to have the values on Stocky match Shopify (IE do not track)? I’m thinking someone from our company may have switched the item to non-inventory recently, which caused the Stocky item to quit syncing, leaving a large negative number.

How do we reconcile the Stocky side so it gets rid of the balance without affecting Shopify? What is best practice on this?

2 Likes
2

I have this same issue and would love Stocky to reply to us!

2 Likes