Stocky not Automatically Updating Inventory

Topic summary

A merchant reports that Stocky (Shopify’s inventory management app) has stopped automatically updating inventory for nearly two weeks. Shopify support has acknowledged the issue and is reportedly working on a fix.

Current Status:

  • Problem remains unresolved
  • Merchant seeking confirmation from others experiencing the same issue

Documentation Provided:

  • Two screen recordings shared via Google Drive links demonstrating the malfunction
  • Visual evidence shows the specific nature of the automatic update failure

The discussion remains open with no resolution or workaround identified. No other users have yet confirmed experiencing similar problems.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.

Hello

Is anyone seeing Stocky not updating automatically? We have had this problem for nearly two weeks now. Shopify is “working on it”

Anyone else seeing this?

Could you please share the ScreenShot of which issue you are facing.
Thanks

Screen shots don’t really show the issue. Maybe you can access these screen recordings

https://drive.google.com/file/d/1ToOMeqWaAn5UHdb1kWcbwpUq_3U3TyDN/view?usp=drive_link