Someone has created an Shopify Balance Account with my email and started purchasing items with my info. I can’t get in touch with anybody about shutting it down and the support chat doesn’t work unless you can login to the affected account, which I can’t. This is utter crap! What system doesn’t allow you to speak to someone? I had to create a new account to even be able to post here. Someone from Shopify please help me!
Topic summary
Unauthorized Shopify Balance account opened using the original poster’s email; purchases are being made with their information. They cannot access or shut it down because the support chat requires logging into the affected account, which they can’t. They created a new account just to post.
Attempts to contact Shopify via phone and email were unsuccessful; those channels appear inactive or auto-respond with directions to use chat or search, which haven’t helped. The poster is seeking a way to speak with a live person to resolve the issue.
Another participant reports the same problem and criticizes Shopify’s support responsiveness.
Current status: No staff guidance or resolution provided in the thread. Key open need: a direct, non-login support path to verify identity and disable the fraudulent account to stop charges.
The phone number and email are no longer active. They both replied with using the support chat or search which neither have helped. How do I talk to an actual person to resolve this?
My exact problem! Shopify support is an absolute joke and they are okay with spam and fraud on their website.