Store Automatically Inactive and Access Removed

Shopify Discussion
1

Hi Everyone,

I had a store that was live for more than 8 months, but a week ago, my store became inactive and I lost access to it. I tried contacting the Shopify Support team, but unfortunately, they have not responded. All I can see is that the case has been escalated, and that was done about 4 days ago.

The issue is that I have customers ready to place orders, and I cannot offer any alternatives because I didn’t know that Shopify would decide to shut down my store without any prior notification.

Additionally, I didn’t receive ANY EMAIL regarding the status of my store, but I did receive an email about a payment expiry for an order placed 10 days ago.

Can anyone here please help?

2

I am planning to open a website selling laptop using Shopify. But information like this helps me a lot, I’m still thinking whether to create an online website for my small store using Shopify

3

It is very frustrating. We have payments that are stuck in the store, and we cannot access the store to retrieve them. Additionally, we have already delivered the products to the customers.