Store cancellations

Topic summary

A new Shopify user reports repeated store shutdowns occurring within 24 hours of setup, even while stores remain password-protected and in the planning phase. The user expresses frustration with customer service, citing lack of transparency about the reasons for cancellations, no refunds for lost time, and unhelpful responses.

Key Issues:

  • Stores shut down before going public
  • No explanation provided for the cancellations
  • Poor customer service experience
  • Concerns about being unfairly targeted

Current Status:
The issue remains unresolved. One commenter suggests the shutdowns are likely not targeted and offers to connect, but no solution or explanation has been provided. The original poster is reconsidering whether Shopify is viable for their business.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

Hi, I don’t think ur account is being targeted at all, I also just got started on Shopify few months ago, we can talk more and share ideas if u interested in connecting.