How can my store be receiving payments? Because i have added the necessary bank account required.
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Hi, @kikiquincy !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand how important it is for your store to be able to accept payments. In order to gather more information, can you share some more context regarding your situation? For instance, have you already set up a payment gateway and it’s since been restricted? Or are you still looking to activate a payment gateway?
If your gateway has been restricted, you will need to follow the prompt on your Shopify Admin or email to determine the next steps. If you need a hand setting your your payment gateway, feel free to refer to our guide here.
If you are still experiencing issues, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.
Let me know how that goes.