Store cloned website hosted on Shopify

Technical Q&A

Topic summary

A cloned Shopify-hosted site is impersonating a brand and deceiving customers; the brand requests guidance to report and remove it.

Key update:

Current status:

  • The brand has submitted the complaint via the provided form and is awaiting Shopify’s action.
  • No confirmation of review or takedown yet; outcome pending.

Unresolved points:

  • Timeline for Shopify’s response and removal is unknown.
  • No additional mitigation steps or interim customer advisories discussed in the thread.
Summarized with AI on December 11. AI used: gpt-5.
1

Hi Shopify Community,

We recently discovered a cloned website hosted on Shopify that is fraudulently using our brand identity to deceive customers. This situation is deeply concerning as it harms our reputation and puts our customers at risk.

We would like to know the proper steps to report such fraudulent sites and ensure their removal from the platform. Could someone please guide us through the process or share any resources available for this type of issue?

Thank you in advance for your assistance.

Legit website: https://www.luizabarcelos.com.br/

Clone website: https://site-luizabarcellos.shop/

CDN Example: https://cdn.shopify.com/shopifycloud/checkout-web/assets/c1.pt-BR/AmazonPayPCIButton.DyhZBqYh.js

2

@geanm if you have a Shopify account, you can use the following link to report a fraudulent shop:
https://www.shopify.com/legal/tools/report-an-issue/fraud

Unfortunately, one can only report if you have a shopify account.

1 Like
3

Thanks! I sent the complaint and now we are waiting for action.