Our mobile app platform is running into issues where store credit does not show as a payment option in production on mobile apps. It shows up if we are in test payments.
If we are using the Shopify Checkout Kit, why would a payment method not show up?
Does Shopify have any plans to expand this beyond Online store, POS and Shop?? It’s hurting brands that rely on store credit as a payment method for their business and it’s hurting the customer experience. This over time has the potential to hurt conversion.
We are urging Shopify to reconsider it’s stance on allowing store credit in mobile apps when the merchant and brand meet the requirements to use it.