Shopify developers had lot of time to develop that spinny globe live view that ruined the original flat world map live view. They had lot of time to develop that horrible spinny globe feature but they did not have time to develop a core feature such as store credit? Worst service from shopify. what does it tell us? there is no other good platform out there to replace shopify and they have become abusive service provider as they don’t listen to what their customers need.
Here is why store credit is not same as gift card. Let’s say I set up " free shipping" for purchases more than $500. Just an assumption. So a customer purchases and let’s say $200 goods come damaged. Let’s just say. If you issue store credit then the way it should work is they have to order another $500 to get free shipping and then they can also add the credit of $200 and make the purchase of $500 and get $700 worth products. You can’t do the same with gift card. They will buy for $300 and $200 gift card adds up just as purchase and qualifies the purchase for free shipping. As a shipper you will spend another $100 for shipping for $300 purchase.
Another flaw. so the $200 they paid tax for the damaged goods right? well when you issue gift card again there will be tax that as a seller you have to pay. There will be double tax. This is so messed up that the shopify won’t put time in developing this core feature of store credit but will put time in developing horrible feature such as spinny grey globe live view which never works and which replaced a working flat world map. The previous world map live view showed all online customers but the spinny globe view won’t show customers on the other side of the globe. well you have to spin it i guess. Absurd!
Shopify lack so many of the core features that is basic and needed. Surprisingly they are doing well (stock wise), well someone comes with strong platform will replace shopify in no second. Time will teach them a lesson.