Hi @djb6301
Lara here from Shopify!
From what I understand, you would like to give store credits to your customers. That is a lovely idea! However, there’s no functionality yet on the store admin in giving store credits to customers, but I understand how having this feature available is important, and I’m sending your feedback along to our responsible team.
If you are on a Shopify Plan or higher, what I can suggest for you is issuing a free gift card to them on the amount of the refund. You can check our guide about issuing gift cards here. If you’re not on a Shopify Plan or higher, you can definitely use apps such as Rewardify, Rise Ai or Fresh Credit to help you issue store credit to your customers.
Hope this helps! Please let me know if you find the options above not suiting on what you want to achieve.
All the best! Lara.