Store Credit

Shopify Discussion

Topic summary

Merchants are seeking a way to offer store credit instead of refunds for returned items, with the credit automatically linked to customer accounts.

Current Shopify Limitations:

  • No native store credit functionality exists in Shopify’s core platform
  • Shopify only processes refunds to original payment methods
  • Gift cards can be issued manually (Shopify Plan or higher), but this creates accounting complications and doesn’t function as true store credit

Available Workarounds:

  • Third-party apps like Rise.ai, Rewardify, and Fresh Credit can provide store credit features
  • Manual discount codes can be created for individual customers
  • Some merchants use coupon codes tailored to specific customers and amounts

Major Pain Point:

  • Strong consensus that app costs are prohibitively expensive ($60-120/month for low-volume stores)
  • Many merchants pay more for add-on apps than for Shopify itself
  • Users view store credit as basic e-commerce functionality that should be built into the platform, not requiring expensive third-party solutions

Merchant Sentiment:

  • Multiple users report considering or actively planning to leave Shopify due to missing core features
  • Frustration centers on paying premium prices for basic functionality that competitors offer natively
  • Several merchants seeking alternative platform recommendations
Summarized with AI on November 12. AI used: claude-sonnet-4-5-20250929.
4

Hi

Actually, there is a simple way to issue store credit on Shopify - you can us rise.ai.

Rise enables you to issue store credit directly to customers while segmentizing the reason for the analytics to keep a better accounting track.

For repeat customers, you will also be able to accumulate it directly to their account, creating a seamless experience that they don’t even need to remember the code in.

Hope it helps :slight_smile:

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