Hi everyone,
I’m facing a very serious issue and I hope someone from the Shopify team or community can shed some light on this.
On May 16th, I attempted to update the credit card on file for my store, and immediately after, my store was suspended without warning or explanation. The card I used is valid, personal, and under my name.
Since then:
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I’ve received no official email explaining the reason.
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Support says the case has been “escalated,” but I’ve been waiting days without a single update.
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My store remains completely deactivated, and I have pending orders I cannot fulfill.
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My reputation is being damaged, with customers contacting me calling the store a scam.
My business is being seriously harmed by this, and I have already sent multiple messages — including to risk-operations@shopify.com — with no response.
This level of silence is unacceptable. I am requesting:
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Immediate reactivation of my store or at least access to my dashboard.
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A full explanation of what happened.
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A timeline for resolution.
If this is not addressed urgently, I will be forced to take legal action for financial and reputational damages.
Has anyone experienced something similar and actually received a resolution? Any advice is appreciated.