My store was deactivated earlier this year. I appealed and sent in documents, no one ever contacted me. I was told by customer service that outstanding payouts would be released to me after 120 days. Over 180 days have passed and I have still not received any communication or payout whatsoever. I have contacted customer support multiple times, they always tell me they will escalate to a different team, and then i never hear back. I am truly out of options here - any advice on what to do?
Hello!
This is a frustrating situation, but you have options beyond basic customer service. First, document everything: compile all dates, names, and promises from your past interactions. Next, bypass standard support by emailing an executive or making a public complaint on social media to get the attention of a higher-level team. If those avenues fail, consider formal action by filing a complaint with a consumer protection agency or sending a formal demand letter. By escalating the issue and showing you’re serious, you can increase your chances of finally receiving the payout you are owed.