Store deactivated

Technical Q&A

Topic summary

  • Store access was deactivated and the user was logged out immediately after entering a SHINE business Mastercard to pay a $80 monthly plan on www.ovss.fr.
  • Impact: 230 customer orders are pending fulfillment, creating urgent operational risk.
  • Support attempts: Chat only returns AI responses; emails have not received any response.
  • Status: Unresolved; user seeks urgent assistance to restore store access and complete payment.
Summarized with AI on December 12. AI used: gpt-5.
1
  • www.ovss.fr I tried to pay with my online bank business SHINE MASTERCARD card my monthly bill plan of $80 . As soon as card number and press valid it deactivated my store and logged me off . I have 230 customer order to fulfill . The chat is an AI and I don’t really get a feedback from anybody on email to resolve the issue