Store domain broken on desktop (but works fine on mobile and incognito)

Topic summary

A Shopify store owner reports that their domain (www.outerlayer.com.au) displays incorrectly on desktop browsers but works properly on mobile devices and in incognito mode.

Key Details:

  • Desktop view shows a broken/incorrect display (screenshot provided)
  • Mobile and incognito mode display correctly (screenshots provided)
  • Domain was purchased through GoDaddy

Current Status:

  • One commenter reports the site appears fine on their end
  • Suggested explanation: DNS propagation delays are normal after domain changes
  • Issue may resolve itself as DNS records fully propagate across networks

Remaining Questions:

  • No definitive solution provided yet
  • Unclear if browser cache clearing was attempted
  • Discussion remains open for further troubleshooting if propagation doesn’t resolve the issue
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.

Hey guys!

My store domain is www.outerlayer.com.au.

On desktop, the domain is broken:

However, on incognito and mobile, it’s fine:

Can someone help me fix this domain issue, please?

Thank you so much!

Lizzy

Hey @Danielsolutions – thank you!

I purchased the domain from GoDaddy.

1 Like

Looks good to me.

Domain changes take time to propagate.

1 Like