Hey guys!
My store domain is www.outerlayer.com.au.
On desktop, the domain is broken:
However, on incognito and mobile, it’s fine:
Can someone help me fix this domain issue, please?
Thank you so much!
Lizzy
Topic summary
A Shopify store owner reports that their domain (www.outerlayer.com.au) displays incorrectly on desktop browsers but works properly on mobile devices and in incognito mode.
Key Details:
- Desktop view shows a broken/incorrect display (screenshot provided)
- Mobile and incognito mode display correctly (screenshots provided)
- Domain was purchased through GoDaddy
Current Status:
- One commenter reports the site appears fine on their end
- Suggested explanation: DNS propagation delays are normal after domain changes
- Issue may resolve itself as DNS records fully propagate across networks
Remaining Questions:
- No definitive solution provided yet
- Unclear if browser cache clearing was attempted
- Discussion remains open for further troubleshooting if propagation doesn’t resolve the issue
Hey @Danielsolutions – thank you!
I purchased the domain from GoDaddy.
1 Like
Looks good to me.
Domain changes take time to propagate.
1 Like