I’m reaching out to the community because I’m running out of options and hoping someone has been through a similar situation or can offer guidance.
My store Lorlana sells tuning forks for vibrational therapy (128 Hz, 256 Hz, 512 Hz) — generic wellness instruments with absolutely no intellectual property issues. In 27 days of operation, I’ve processed 185 orders, generated CZK 225,000 in revenue, maintained a 98.4% fulfillment rate with tracking on every order, and have a refund rate of just 0.5%. Zero IP complaints. Zero DMCA notices. Zero policy violations.
The problem: I was previously involved with a different store that was terminated for IP infringement related to a completely different product. I accept full responsibility for that. However, my current store Lorlana sells different products under a different brand with a clean compliance record.
Shopify flagged Lorlana as connected to the previous store and sent a termination notice with a deadline of May 14, 2026. I submitted an appeal explaining the situation — it was denied. I then submitted a second, detailed appeal with full documentation (order exports, analytics, product pages, fulfillment records) to legal@shopify.com. I also contacted live chat support, who confirmed my case is open and assigned to the specialist team.
My Ticket ID is 206291d0-86dd-4cae-98d9-46935a726d9c.
Has anyone successfully resolved a similar situation? Is there any other avenue I should pursue before the May 14 deadline? I have 185 real customers counting on this store and I want to do everything I can.
Genuinely tough spot but I’ll be straight with you, this is one of the hardest situations to reverse on Shopify. Once their risk system links a new store to a previously terminated one (via device fingerprint, IP, payment account, business details, even browser cookies), the bar to overturn that is very high regardless of how clean the new store is. The new store’s metrics, IP record, and refund rate aren’t really what’s being evaluated, the connection to the prior termination is.
Quick heads up too, this is a public community forum, Shopify staff and Trust don’t actively action cases from here, so posting alone won’t move the deadline. Honestly the most important thing today is the backup plan, not the appeal.
Hi Moeed, thank you for being straight with me — I really appreciate the honesty.
I want to give you a bit more context. I’m 21 years old and Lorlana is my first serious business. When I ran the previous store, I genuinely didn’t understand the severity of what I was doing. I kept selling a product after receiving IP warnings because I didn’t realize it could lead to a permanent ban across all future stores. That was naive and irresponsible, and I fully own that mistake.
When I started Lorlana, I did everything differently — different product (generic tuning forks with zero IP issues), different brand, different domain. In 27 days I built it to 185 orders and CZK 225K in revenue with a completely clean record. I didn’t do this to “get around” the ban — I did it because I genuinely learned my lesson and wanted to build something legitimate.
I’ve submitted a second appeal with full documentation and I’ve also prepared a final appeal offering to accept any conditions — probation, product pre-approval, compliance audits, immediate termination if a single IP complaint is received.
As a Shopify Partner, have you ever seen a case like this get resolved? Is there any avenue I haven’t tried — any team, any contact, any process that could help? I don’t want to give up on Shopify. Any guidance would mean the world to me.
What’s worth doing in the next 48 hours: keep escalating through legal@shopify.com with your ticket ID, but also try merchanttrust@shopify.com directly. LinkedIn DMs to someone on the Shopify Trust team with a short factual summary (ticket ID, dates, what differs from the old store) have unblocked cases for some merchants when normal channels stalled. Keep it factual and non emotional.