Hi @Reese2007 ,
Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.
Congrats on your store! Your store looks stunning. I can tell you have put a lot of effort into building this. However, I have some comments to make the good get even better. Here are some of my recommendations for better customer experience, please kindly check.
1. Add a Favicon
Consider adding a favicon to your website. This small image in the browser tab will make your website more recognizable and professional among different tabs, while also helping to enhance your brand awareness.
2. Change the Font
I recommend switching to a more timeless and clean font, such as Roboto, Open Sans, or Lato. These fonts offer a modern, sleek appearance that will give your store a more polished and professional look.
3. Revamp the Hero Section
The hero section is the first point of contact between your customers and your store. It should be designed to attract and engage visitors, making them want to explore further. The current banner might not clearly communicate what you’re selling, which could cause visitors to leave your website. A more targeted and appealing hero section can help reduce bounce rates.
You can follow this example:
4. Add a Product Collection Section
Including a product collection section would better showcase the products you offer. The current layout may not make it easy for customers to understand the full range of product lines you carry.
5. Add an About Us Section
A well-crafted About Us section will help build trust and form an emotional connection with your customers. This is where you can introduce yourself and your store, helping customers feel more confident when deciding to purchase from you.
6. Include a Reviews/Testimonials Section
Adding a Reviews or Testimonials section to your website will allow you to showcase positive feedback from customers, which helps build trust and encourages others to buy your products.
7. Revamp the Footer
Your footer can benefit from a navigation menu to other pages of your website for easier browsing. Also, consider adding your contact information to the footer, including your store’s address, phone number, and email. This makes your store appear more legitimate and professional.
Here is an example for you:
8. Product Page Layout
On your product pages, the section for displaying product information and the Add to Cart button should be at the top of the page. Placing this section at the bottom forces users to scroll, which could make them leave the website before purchasing. This layout change can help improve your conversion rate. Also, make sure to fill in the product description section with relevant details, as having an empty section may frustrate customers and cause them to leave.
9. Image Slider for Product Photos
Consider placing your product images in a slider format, so customers don’t have to scroll excessively to view all the images. This will improve the user experience and keep customers engaged.
10. Add a FAQ Page and Communication Widget
Including a FAQ page will help answer common questions and reduce customer hesitation. A communication widget would also allow visitors to easily reach out to you with any inquiries, improving customer support.
I suggest exploring MooseDesk, a FREE LiveChat, FAQ & Helpdesk App that can help your support experience easier, better, faster!
With MooseDesk’s Omnichannel Support, you can engage with customers through live chat, manage inquiries with a robust ticket system, and provide quick responses via a WhatsApp button.
Or you can let customers resolve questions faster with in-built FAQ, Order tracking module, and more.
With FAQ builder, here are some of our templates:
FAQ page:
Contact us page:
As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.
If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.
Thank you for reading. Wish you nice day ahead
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