Hi Shopify Community,
I’ve used Impulse theme from my previous store to a new store. And after that got a mail from shopify and my store got offline. I’ve removed that theme but it’s been 4 days and my store is still offline.
Shopify support is not helping me.
Is there someone who can tell me what can I do to get my store online back again?
Hey, @abdullah99 .
Thanks for reaching out.
We do not have any store or account-specific access to internal information from the Community forums. The reason for this is because we will need to authenticate you as the store owner to take a further look into the situation. Just to gather some additional context, did you happen to respond to the recent email that you received notifying you of this? As this would be one of the best methods to get in touch with the corresponding team that is handling the case.
Looking forward to your response.